Forward Emphasis International Appoints New CEO

Forward Emphasis International Appoints New CEO Paula Kennedy Garcia Appointed to Lead the Organisation into Its…

Sigma Connected Partners with IRIS on AI Technology Roll Out

Business outsourcing provider Sigma Connected has announced an extended partnership with audio specialist IRIS Clarity as…

Advantages of an Out of Hours Call Answering Service

An out of hours call answering service is a service that answers phone calls for a…

Sensée / TCC Wins Contact Centre Contract With Nespresso

Sensée/TCC Wins Contact Centre Contract With Nespresso to Enhance Customer Service Operations Sensée/The Contact Company (TCC),…

Sigma Connected Accredited as top UK employer

Sigma Connected accredited as a top UK employer for second year in a row by The…

Ventrica continues its commitment to Real Living Wage

Global CX specialist Ventrica is delighted to announce that it will continue to be a Real…

iCXperience, UK Contact Centre Group Aim for £100m Turnover

The acquisition of Woven Group, accelerates iCXperience, the UK’s largest Privately Owned Contact Centre Group towards…

Sainsbury’s Give Update on Widnes Contact Centre

Sainsbury’s have announced plans for its Careline operated through its contact centre in Widnes, Manchester. The…

Foundever™ & John Lewis Extend Contact Centre Partnership

Foundever™ and John Lewis Partnership continue their 17-year outsource contact centre partnership with a five-year contract…

CapeBPO Announces Strategic Partnership with Customer Experience Foundation

CapeBPO announces strategic partnership with the Customer Experience Foundation (CXFO) as it strengthens South Africa’s position…

ESP Group Strengthens Leadership Team with All Female Board

Breaking Barriers: ESP Group Strengthens Leadership Team with All Female Board Appointments ESP Group, a leading…

Sensée Launches Surge Emergency Response Service

Sensée launches Surge emergency response service – Work-from-home CX specialist Sensée has launched an emergency response…

ESP Group Secures 4-Year Transport for London (TfL) Contract

ESP Group Secures 4-Year Transport for London (TfL) Contract to Support Contact Payment Cards Scheme via…

Capita Signs CX Contract with Ireland’s National Transport Authority

Capita signs new customer experience contract with Ireland’s National Transport Authority Capita plc has signed a…

ESP Group Awarded 18-Month Contract with Transport for Wales

ESP Group Awarded 18-Month Contract with Transport for Wales – Journeycall, part of the ESP Group,…

Interact Becomes First Employee-Owned Contact Centre Outsourcer

Interact, a multi-award-winning UK contact centre outsourcer, is delighted to announce that it has become an…

What’s a BPO Contact Centre and How Does it Work?

As per PwC, 73% of customers prioritize their experience when making purchasing decisions, ranking it just…

Echo Managed Services Secure Contract with Northern Ireland Water

Echo Managed Services to deliver specialist customer service and new software to Northern Ireland Water following…

Ascensos & John Lewis Partner to Elevate Customer Contact Services

John Lewis & Partners has entered a five-year contract with Scottish headquartered Ascensos, which will provide…

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