Overcoming the AI Adoption Chasm in the Contact Centre

Overcoming the AI Adoption Chasm in the Contact Centre – Kevin McGachy, Head of AI Solutions…

Calabrio Supports UK Power Networks Commitment to Supporting Vulnerable Customers

Calabrio supports UK Power Networks commitment to supporting vulnerable customers via their contact centre The Customer…

Sabio Group Charts Course to Net-Zero & Sustainable Future

Sabio Group, the digital customer experience (CX) transformation services specialist, has today announced its ambitious commitment…

Unlocking the Power of Generative Artificial Intelligence

Unlocking the Power of Generative AI; Are You Prepared to Ride the Waves of New Age…

Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling 

Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling  – Reliable and scalable cloud-native call recording…

Swipe Right to find your Perfect Retail Contact Centre Match

Cirrus is here to here to stamp out all your poor customer experiences. If you appreciate…

Puzzel to Acquire SupWiz to further Strengthen its Conversational AI Offering

Puzzel to Acquire SupWiz – Leading contact centre platform to further strengthen its conversational AI offering…

Calabrio & Five9 Join Forces to Modernise Contact Centre Operations 

Calabrio and Five9 Join Forces to Modernise Contact Centre Operations Customer-centric integration advances the industry with…

Cirrus Wins Prestigious Contact Centre Vendor Award

Cirrus Wins Prestigious Contact Centre Vendor Award at Comms Business Awards 2024 Cirrus, a leading provider…

SVL & Clarity Business Travel: Improving Operational Efficiency

SVL and Clarity Business Travel have built a strong partnership over the past three years, collaborating…

IPI Introduces Service Recovery Solution for Contact Centres

IPI introduces Service Recovery solution for Contact Centres Latest addition to ElasticCX CCaaS suite provides cost-effective…

Smart tools can help utilities companies to meet net zero goals

Smart tools can help utilities companies to meet net zero goals according to by Richard Higginbotham…

Sensée / TCC Wins Contact Centre Contract With Nespresso

Sensée/TCC Wins Contact Centre Contract With Nespresso to Enhance Customer Service Operations Sensée/The Contact Company (TCC),…

Netcall Helps University Hospitals Sussex with Waiting List Validation System

Netcall helps University Hospitals Sussex NHS Foundation Trust divert 400 patients a week with Waiting List…

Calabrio ONE is WFM & Contact Centre Software Leader

Calabrio is a G2 Contact Centre Workforce Leader  – Calabrio Named a Leader in G2 The…

FourNet named NICE ‘UK Partner of the Year’

Digital transformation and customer experience experts, FourNet, have been named ‘UK Partner of the Year’ by…

The Mapping Process: As-Is vs To-Be: Where do you Start?

The Mapping Process in the contact centre: As-Is vs To-Be: Where do you Start? Craig Willis,…

Social Housing: Are you Really Listening To Your Tenants?

Social Housing: Are you Really Listening To Your Tenants? The top 3 issues social housing associations…

Taking the Travel Experience to New Heights: A Guide for CX Leaders

Taking the Travel Experience to New Heights: A Guide for CX Leaders. Each year, millions of…

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