Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling 

Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling  – Reliable and scalable cloud-native call recording…

Sigma Connected Partners with IRIS on AI Technology Roll Out

Business outsourcing provider Sigma Connected has announced an extended partnership with audio specialist IRIS Clarity as…

Calabrio & Five9 Join Forces to Modernise Contact Centre Operations 

Calabrio and Five9 Join Forces to Modernise Contact Centre Operations Customer-centric integration advances the industry with…

IPI Introduces Service Recovery Solution for Contact Centres

IPI introduces Service Recovery solution for Contact Centres Latest addition to ElasticCX CCaaS suite provides cost-effective…

Calabrio ONE is WFM & Contact Centre Software Leader

Calabrio is a G2 Contact Centre Workforce Leader  – Calabrio Named a Leader in G2 The…

Unlock Innovations with Avaya Experience Platform

Now you can enhance employee and customer experiences by adding Avaya innovations to your contact centre.…

Ten Successful Go-Lives for Critical UK Organisations

Ten Successful Go-Lives for Critical UK Organisations – FourNet’s ANTENNA Service Revolutionises Secure Cloud Services Digital…

Calabrio Enhances its Innovative AI-driven Business Intelligence Tools 

Calabrio Enhances its Innovative AI-driven Business Intelligence Tools Corresponding 2024 Summer Release free webinar offers in-depth…

Ventrica Announces Strategic Partnership with Zendesk

Ventrica, the leading Business Process Outsourcing specialist is entering a partnership with Zendesk.  Ventrica and Zendesk…

Introducing Jabra Engage AI – Coaching for Contact Centre Agents

Introducing Engage AI, a tone-based agent guidance and conversation analytics software that supercharges performance for agents…

Five9 Announces AI Integration with Salesforce

Five9 Announces AI Integration with Salesforce for a Unified View of the Customer Full integration of…

Calabrio Continues Public Sector Momentum with StateRAMP & TX-RAMP Certifications

Calabrio, the workforce performance company, announced at Customer Contact Week (CCW) its StateRAMP and TX-RAMP certifications…

Sabio’s Wellbeing Companion Now Available on the Genesys AppFoundry

Sabio Group has announced its new Wellbeing Companion solution is now available in the Genesys AppFoundry…

Avaya Unveils Significant Enhancements to Avaya Experience Platform

Avaya Unveils Significant Enhancements to the Avaya Experience Platform, Further Elevating the Enterprise Customer Experience Avaya…

Calabrio’s WFM Integrates with Avaya Experience Platform

Calabrio’s Workforce Management Contact Centre Software Integrates with Avaya Experience Platform™ Public Cloud to Power Cloud-Driven…

Avaya and RingCentral Expand Strategic Partnership

Avaya and RingCentral Expand Strategic Partnership with AI-Powered Communications and Collaboration Experiences New Hybrid Solution Empowers…

Insights, the AI-Powered Business Intelligence Tool from Calabrio 

Insights, the New AI-Powered Business Intelligence Tool from Calabrio, Accelerates Conversion of Data into Actionable Intelligence  Fully…

Content Guru Adds Enhanced Accessibility Features to storm®

Content Guru Adds Enhanced Accessibility Features to storm® to Enable Inclusive User Experiences storm becomes the…

Redefining Customer Engagement in the Contact Centre

Say hello to AI-powered automation and connected workflows in the contact centre and beyond to bring…

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