Overcoming the AI Adoption Chasm in the Contact Centre
Overcoming the AI Adoption Chasm in the Contact Centre – Kevin McGachy, Head of AI Solutions at Sabio…
Smart tools can help utilities companies to meet net zero goals
Smart tools can help utilities companies to meet net zero goals according to by Richard Higginbotham of Netcall…
Finalists Announced for European Contact Centre & Customer Service Awards
The Finalists for Europe’s largest and longest-running customer contact awards program have been revealed today. The European Contact…
Overcoming the AI Adoption Chasm in the Contact Centre
Overcoming the AI Adoption Chasm in the Contact Centre – Kevin McGachy, Head of AI Solutions at Sabio…
Calabrio Supports UK Power Networks Commitment to Supporting Vulnerable Customers
Calabrio supports UK Power Networks commitment to supporting vulnerable customers via their contact centre The Customer UK Power…
Sabio Group Wins New Contact Centre Contract
Sabio Group Wins Contact Centre Contract with Swedish Energy Firm, Vattenfall, for Cloud Contact Centre Transformation Sabio Group,…
UK Consumers ‘Hacking’ Customer Service to Void Automated Chatbots
Majority of UK consumers ‘hacking’ customer service to avoid automated chatbots in the contact centre according to Servicenow…
The Impact of Background Noise in the Contact Centre Industry
Iris Clarity have published a whitepaper highlighting the impact that background noise has on the contact centre industry.…
Forward Emphasis International Appoints New CEO
Forward Emphasis International Appoints New CEO Paula Kennedy Garcia Appointed to Lead the Organisation into Its Next Era…
Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling
Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling – Reliable and scalable cloud-native call recording for the…
Forward Emphasis International Appoints New CEO
Forward Emphasis International Appoints New CEO Paula Kennedy Garcia Appointed to Lead the Organisation into Its Next Era…
Half of CX Leaders feel Wait Times will be Eliminated Three Years
Over half of CX leaders feel wait times will be eliminated in as little as three years –…