Why Contact Centres Need to Prioritise Training & Enablement

In his forth of five articles Craig Farley, Head of Consulting at IPI, discusses why contact…

How Contact Centre Pain Points can Affect Stress Levels

How Contact Centre Pain Points can Affect Stress Levels in the contact centre In his third…

Positioning Family Wellbeing at the Heart of the Contact Centre

Positioning Family Wellbeing at the Heart of the Contact Centre In his second of five articles…

Financial Wellbeing: Supporting The Contact Centre Agent

Financial Wellbeing in the Contact Centre: Supporting Contact Centre Agents Through Difficult Financial Times In his…

IPI awarded Platinum Partner Status by Gamma

IPI awarded Platinum Partner Status by Gamma Communications – Accreditation reflects IPI and Gamma’s commitment to…

IPI Announced as Speaker at Genesys Partner Conference

IPI Announced as Speaker at Genesys Partner Conference IPI to share experiences as key Genesys Partner…

IPI Secures Equity Share Investment from Ethos Partners

IPI, the contact centre specialist and solutions provider, today announced that it has secured equity share…

5 ways to Aid compliance with The Consumer Duty

The dawning of a new regulation: 5 ways to aid compliance with The Consumer Duty The…

Cloud Delivering a Contact Centre Omnichannel CX

The importance of the cloud in delivering a contact centre omnichannel CX Craig Farley, Head of…

Company Profile: IPI

IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact…

IPI Partners with Verint to Deliver Workforce Innovation

IPI Partners with Verint to Deliver Workforce Engagement Innovation to the contact centre IPI, the contact…

3 Contact Centre Trends that will Shape 2023

A New Year brings about the chance to review the challenges and progress of the previous…

Welcoming in a New Era at IPI – ElasticCX CCaaS

Welcoming in a new era at IPI – the launch of ElasticCX CCaaS This month marks…

IPI launches ElasticCX CCaaS, the new Contact Centre as a Service solution

IPI launches ElasticCX CCaaS, the new Contact Centre as a Service solution IPI’s new omni-channel engagement…

IPI Named Supplier on G-Cloud 13 Framework

IPI Named Supplier On Crown Commercial Services G-Cloud 13 Framework IPI Cloud solutions and services available…

IPI No. 35 on UK’s Best Mid-Sized Companies to Work For!

Back in July, we proudly announced IPI as one of the Best Companies to Work for 2022, for…

How to make your Hybrid Workforce PCI Compliant

How to make your hybrid workforce PCI compliant – empowering contact centre agents to work from…

The Hidden Costs of Contact Centre Licencing

The Hidden Costs of Contact Centre Licencing – Traditional perpetual licence? Flexible subscription-based model? What’s the…

Managing Workforce Engagement in a Hybrid Contact Centre

Managing workforce engagement in a hybrid contact centre – Craig Farley, Head of Consulting IPI explains…

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